Brooklyn Zoo & Aquarium Pet Store

Their customer service is excellent!! … A very welcoming atmosphere, with staff that came up to us with helpful advice and service. Very large selection of both fresh and saltwater fish, as well as plenty of merchandise for sale. … Some of the tanks looked like they needed better maintenance, but I’m assuming they’re just understaffed. East to find parking right in front of the store. The prices to me personally seemed a bit on the higher side for the saltwater fish. A great selection though.

Jose is good, he is always friendly, happy and great with my dog best groomer ever. He is the only groomer that knows what he is doing. Ilana is beyond great, this store is nothing without her and her knowledge. The original store owner sold to his sister and she is clueless as to her own business, she can't keep staff or treat them with respect. She can't answer any questions whether it's about an animal or supplies. The new store owner very rude, unprofessional, she thinks everyone is a fool she makes prices up as she goes along she's ripping people off. Completely clueless, she cannot run the business. Ilana runs the show there, her knowledge is amazing and impeccable. You need anything ask Ilana she is honest and sincere. I AM GIVING 5 STARS ONLY BECAUSE OF ILANA otherwise it doesn't deserve not one star. WITHOUT ILANA THIS STORE IS NOTHING, the owner might as well close the store permanently. Sweety, if Peter was the owner he would be there, the store would not be a mess. He is friendly and professional. Surely your upset because facts are facts. Don't get offended, I was a customer that dealt with you and endured how YOU overpriced me and how rude you are. How you handled the situation was extremely unprofessional. You surely have an attitude, poor customer service and your not a people person. I feel bad for those employees. Here is a fact everyone has a right to post their opinion but as the owner your responding with rudeness, arrogance and unprofessionalism. It is my right and personal opinion nothing personal. You just proved my point with your response.

This place is definitely a one stop shop for pets. I love going in there for a purchase or just for a look see. The staff are friendly and helpful and know their stuff. Their fish selection is amazing and what they don't have they will gladly order for you. The plant selection is varied with some really healthy looking plants. Their other live animals look Healthy and comfortable. I highly recommend this shop.

Very knowledgeable personal. Helped me with my needs. Picked up two new fish & they didn't try to sell me what I didn't need. That was my second time there & I will go back...

I took my dogs for grooming at Zoo & aquarium Pet Store. The work done there is great. Hose is very knowledgable. He immediately noticed one of my dogs had an ear infection and recommended a vet visit, which confirmed a serious infection. He also saw that their skin didn’t look healthy and suggested a new medicated shampoo. I’m grateful for his attentiveness. The staff, including Hose, are all nice and welcoming, creating a comfortable atmosphere. Unlike other places where they couldn’t clip all my dog’s nails due to her restlessness, here the staff quickly and calmly got the job done without any issues. It’s clear Hose loves his work and animals, always bringing a smile and positive energy. I highly recommend this grooming service!