Critter Pet Shop

had a very disappointing experience with this store. We originally adopted two female guinea pigs for our kids. A few months later, one gave birth, and we realized one of them was actually male. When I informed the owner that this was their mistake, he said he was fine with it and told me, “Mistakes happen.” We ended up with five guinea pigs and didn’t know what to do, so I called the owner. He told me that once the babies were seven weeks old, I could bring them back and donate them, saying this was something he “always does.” We did exactly that and donated the three babies. Later that same day, we discovered the mother was pregnant again. She later gave birth to four more babies. I called the store again and was told—twice—that once they were eight weeks old, the store would take them. I even called ahead to confirm and was told to bring them anytime. When I finally brought them in, the employee refused to take them, claiming one baby was bald—even though hairless guinea pigs can be born naturally and there was nothing wrong with it. He said he wasn’t the owner and couldn’t help. The next day, the owner himself refused to take any of them. The most frustrating part is not the refusal—it’s being repeatedly reassured and given hope, only to be turned away at the end. Because of this, I lost valuable time when I could have been looking for shelters earlier and am now left scrambling to rehome animals that resulted from the store’s original mistake. This experience was misleading, stressful, and completely avoidable with honest communication.

Awesome place

Very helpful staff

They got a wide selection from fish to cats bird rabbits turtles u name it they got it can’t wait to get my set up going

Great experience at critters, they helped me start an aquarium from scratch. An employee took me around and helped me with every single thing I needed. Answered all my questions and told me exactly what to do. So impressed with the knowledge and how helpful! Everyone at the store was great but bonus points to employee Matt for all the help!

Most of their fish seem pretty healthy, but overall I would never buy an animal from here. Way too many creatures in each cage, and very minimal enrichment. It's giving vibes from the show Hoarders. It's also suuuper crowded; and I mean the store itself, not the amount of people. It's quite literally a maze of narrow aisles, most of which are overflowing with stuff and everything is way too close together. There should not be multiple adult rabbits in a 3'x2'x1' cage 🤦‍♀️ Also, side note, but I saw a dead fish on the floor, and a cat that I assume lives there was trying to eat it 🤢

This place is disgusting. First of all, it's so cram packed in there. It has to be some kind of fire hazard. Two people can't even walk down the same aisle at once. It's insane. Secondly, their non-aquatic animals are kept in horrible conditions. I saw 5 chinchillas in one small cage that's barely big enough for one. None of their animals seemed to have the proper care items in their enclosures. This place is what I imagine a pet store would look like if a bunch of puppy/kitten mills and animal hoarders decided to open up a store. Seems to me that this place has no interest in learning very basic information on how to care for the animals living there. I've only been here once, so I can only imagine the amount of animals that have been in and out of there, or died there. This place was so depressing:(

Amazing and friendly staff

Nice clean pet store with good staff

Worst pet store I've ever seen .