About
Bend Pet Express is a locally-owned pet supply store in Bend, Oregon, that has built a fiercely loyal following over many years — and for good reason. This isn't a fish store, but rather a community-focused shop centered on dogs, cats, and the humans who love them. What sets it apart from the big-box competitors is a staff that reviewers consistently describe as genuinely invested in helping customers find the right products for their animals.
The store stocks a thoughtful selection of premium and natural pet foods, including raw options like Primal brand freeze-dried food and Lotus canned varieties. They run a loyalty program where every 12th bag or can is free, which long-time customers have come to rely on. Beyond food, you'll find locally made gear — Spindrift leashes designed and manufactured right in Bend — alongside quality collars, harnesses, toys, and treats.
Dog treats greet you at the entrance, and the humorous signs out front have become a small local landmark. One standout offering is their free care package for new pet owners. Reviewers report receiving bundles worth $85 per pet when they bring home a new addition, stocked with a variety of essentials.
It's the kind of gesture that cements lifelong loyalty, and multiple customers have said exactly that. Stacy runs a grooming setup on-site that earns praise for reasonable pricing and quality results. Staff members like Lexi and Eli are called out by name for walking customers through the store, picking out the right products, and making people feel genuinely welcome — not just serviced.
The store does have its critics. A few reviewers have noted inconsistent attitudes from individual employees, and the shop's firm stance against carrying brands with corn, grains, or by-products has occasionally come across as preachy rather than helpful. But the overwhelming consensus across more than 200 reviews is clear: Bend Pet Express is where Bend's dog owners go when they want knowledgeable advice, quality products, and a shopping experience that feels personal.
With multiple locations in the area, including a west side store, it's a Bend institution that earns its repeat customers the old-fashioned way.
What they offer
Livestock, services, water
- Livestock & products
- Fish FoodDry Goods
Highlights
What makes them special
- Free new-pet care packages worth up to $85 per pet
- Stocks locally made Spindrift leashes designed and manufactured in Bend
- Buy-12-get-one-free loyalty program on food brands like Lotus
- On-site grooming services by Stacy at reasonable prices
- Premium and raw food selection including Primal brand
From keepers
Customer reviews
“I am in love with this place and the staff! Hands down best customer service in Bend. I always get the help I needed and more. I will not shop anywhere else for my little Aussie. Thank you Bend Pet Express!”
— Marie Smith5.03 months ago“Great local spot for top tier food for the furry babies”
— Christian Bassmint5.09 months ago“Walked in the store with a broken leash and was helped immediately and whisked right over to where the leashes were displayed. The entire staff was fawning over a 5 year old Rhodesian Ridgeback named, Cedar.”
— Brian Feagins5.010 months ago“Best staff ever! Always super helpful. Our mastiff is super picky eater. She loves the food there. And some bags you get 12th on free. But really the service is amazing! Knowledgeable and funny. Very funny!”
— Trinette Hardie5.011 months ago“I have like Bend Pet Express forever. The employee knowledge is superior to any other store we have shopped at for our food for the "boys". We are long timers in town (over 35 years), and have been customers since they opened.”
— Sue Dolezal5.0a year ago“Pretty standard pet store...all the things you need and more for your loved, furry friends. But what gets this place the stars are the super nice and chill staff. They are just genuinely kind folks and always really pleasant and helpful. Typical kinda people you meet in Bend usually...nice to spend money in a place that has good folks working in it.”
— Brian Ausland5.0a year ago“Great people”
— Tobin Kinsey5.0a year ago“Can't recommend this place enough! Staff are excellent - knowledgeable, and very friendly! Stacy has an awesome grooming setup with very reasonable prices. We will be returning here!”
— Juliet Flint5.0a year ago“Great for pets and people”
— Melanie Meehan5.0a year ago“Always an excellent experience for me.”
— Chad Bellis5.0a year ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (541) 389-4620 to confirm current availability, hours, and services before visiting Bend Pet Express.