Bend Pet Express

Bend Pet Express is a locally-owned pet supply store in Bend, Oregon, that has built a fiercely loyal following over many years — and for good reason. This isn't a fish store, but rather a community-focused shop centered on dogs, cats, and the humans who love them. What sets it apart from the big-box competitors is a staff that reviewers consistently describe as genuinely invested in helping customers find the right products for their animals.

The store stocks a thoughtful selection of premium and natural pet foods, including raw options like Primal brand freeze-dried food and Lotus canned varieties. They run a loyalty program where every 12th bag or can is free, which long-time customers have come to rely on. Beyond food, you'll find locally made gear — Spindrift leashes designed and manufactured right in Bend — alongside quality collars, harnesses, toys, and treats.

Dog treats greet you at the entrance, and the humorous signs out front have become a small local landmark. One standout offering is their free care package for new pet owners. Reviewers report receiving bundles worth $85 per pet when they bring home a new addition, stocked with a variety of essentials.

It's the kind of gesture that cements lifelong loyalty, and multiple customers have said exactly that. Stacy runs a grooming setup on-site that earns praise for reasonable pricing and quality results. Staff members like Lexi and Eli are called out by name for walking customers through the store, picking out the right products, and making people feel genuinely welcome — not just serviced.

The store does have its critics. A few reviewers have noted inconsistent attitudes from individual employees, and the shop's firm stance against carrying brands with corn, grains, or by-products has occasionally come across as preachy rather than helpful. But the overwhelming consensus across more than 200 reviews is clear: Bend Pet Express is where Bend's dog owners go when they want knowledgeable advice, quality products, and a shopping experience that feels personal.

With multiple locations in the area, including a west side store, it's a Bend institution that earns its repeat customers the old-fashioned way.