About
Tucked into Webster, New York, Luv A Lotl Axolotl/Reptile Boutique is a passion project turned storefront, built on owners Tammy and Kenny's deep expertise in axolotl care. Before they ever had a brick-and-mortar location, the duo was already connecting with customers at expos like Rexpo and the Salt City Reptile Expo in Syracuse, earning a loyal following across the Rochester area for their healthy, high-quality axolotls. The shop itself is packed with interesting tanks housing axolotls of various morphs alongside reptiles like bearded dragons and snakes.
But what truly sets Luv A Lotl apart is the education-first approach. Tammy — affectionately called "the Axolotl Whisperer" by one customer — has been known to spend nearly an hour walking newcomers through care commitments, tank cycling, and feeding routines, even when they're upfront about not buying that day. One reviewer recounted how Tammy told them to forget everything they'd read online and trust her guidance — and within a day, their new axolotl was happy, healthy, and social.
The care doesn't end at the register. Tammy and Kenny remain available long after purchase, fielding questions about animals they sold and even ones they didn't. When one customer's axolotl developed an infection, Tammy personally guided them through treatment and provided updates.
They also offer axolotl boarding for vacationers and will pre-cycle tanks so new owners can bring their pet home safely from day one. For out-of-town customers, they ship overnight — one reviewer reported their baby arrived healthy and eating shortly after arrival. Beyond retail, the shop hosts birthday parties and camps where kids can hold and feed bearded dragons, learn about reptile care, and interact with the animals hands-on.
It's a genuinely community-minded operation. If you're anywhere near Rochester and considering your first axolotl, this is the place to start — and the people to learn from.
What they offer
Livestock, services, water
- Livestock & products
- Axolotls
- Services
- Specializes in
Highlights
What makes them special
- Owned by Tammy and Kenny, widely praised axolotl specialists with years of hands-on expertise
- Pre-cycles tanks for customers so new axolotls can go home safely on day one
- Offers axolotl boarding services for owners going on vacation
- Ships axolotls overnight with healthy arrivals reported
- Hosts birthday parties and animal camps for kids with hands-on reptile interaction
From keepers
Customer reviews
“The staff was very welcoming and kind, and had a wonderful selection of both animals and knick nacks available. Definitely coming back”
— M5.02 weeks ago“We had a wonderful experience with the staff at Luv a Lotl! My child and I visited to see what reptiles they offer and to learn more about getting a new pet. I was quite up front that we did not plan to purchase at the moment, but wanted more information. Tammy could not have been more gracious!! She spent nearly an hour with us and discussed the care commitments of each animal. I now feel informed and confident about making a pet decision that will work for our family AND honor the animal. This local business deserves your visit and support!”
— Elizabeth Lee5.03 weeks ago“Luv A Lotl is AMAZING! They did a wonderful job with my daughters birthday party. The kids all had a fun experience and got to learn about, and hold a lot of animals! Definitely would recommend this store for anyone who wants a unique experience for birthday parties, and if you need a pet or supplies. Tammy and Kenny are very knowledgable and so friendly! You can tell that they really care and are passionate about what they do! We've already signed up for another experience at their store, cannot wait!!”
— Nikole Spooner5.0a month ago“The camp was amazing, I loved holding all the animals, and the kids were amazing(but very loud…) And I took lots of amazing pictures! Best reptile shop ever”
— Heather Lindsay5.02 months ago“Luv a Lotl is the best! I adopted my first axolotl from them 3 years ago (before they had a storefront) and Tammy and Kenny are still so helpful! They go above and beyond to make sure everyone knows how to care for their pet, and are always available to help if you encounter any issue, even if it’s with an animal that did not come from them. Genuinely great people who care and just want to help. I would not have felt comfortable getting into axolotls if not for their expertise and willingness to help. I now have 4 and my first one from Luv a Lotl is 16 inches long! I will always recommend them, especially if you’ve never had an axolotl before.”
— Joleen Mcmanamay5.03 months ago“My husband and I stopped in because I had never seen an axoltol in person before! They had so many and even though we were not looking to take one home that day, Tammy answered all of our questions and taught us a lot of new things about the breed! It was a really cool experience and we look forward to coming back one day. Love that they also do birthday parties for kids!”
— Kate Probeck5.04 months ago“Some of the kindest people around taking care of and educating on the beauty of Axolotls! Great family-friendly spot as well!”
— Kenny Probeck5.04 months ago“Love the store gd customer service”
— Luis Izquierdo5.04 months ago“This place is fantastic!!! My daughter was in aww and the owner was awesome and showed us all over the store and let us interact with the reptiles and snakes! Will definitely be coming again!!!”
— Katie Monnat5.05 months ago“My daughter had her birthday here recently and we were extremely happy with the entire event. Tammy and Kenny were friendly and helpful, and great at keeping the children's attention during the animal experience. My daughter hasn't stopped talking about the party, so I would say it was a success. If you're looking for something unique and memorable, I'd give them a try!”
— Strange-Ibis5.05 months ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (585) 944-2498 to confirm current availability, hours, and services before visiting Luv A Lotl Axolotl/Reptile Boutique.