About
Pet Friendly in Hilton, New York is a locally owned pet supply store that covers a surprisingly broad range of animals — dogs, cats, reptiles, birds, and freshwater fish all under one roof. It's the kind of neighborhood shop where the staff knows your name, will track down a specific product for you, and genuinely cares about the animals they serve. The store carries a solid variety of pet food, including specialty brands like Koha, which has earned a devoted following among customers with pets that have sensitive dietary needs — one reviewer credits it as the only food their cat with Inflammatory Bowel Disease will eat.
Beyond food, they stock toys, supplies for bearded dragons and crested geckos, crickets for reptile keepers, and a selection of freshwater fish including bettas. The fish section is worth noting with a caveat: while the store does maintain live fish tanks, multiple reviewers have flagged concerns about the condition of their betta cups, noting dead fish and discolored water on certain visits. It's a blemish on an otherwise well-regarded shop, and something the store would benefit from addressing more consistently.
What Pet Friendly does exceptionally well is customer service. Staff members are repeatedly praised for being patient, informative, and willing to special-order items they don't carry in stock. The grooming services receive particularly strong reviews, with groomer Alanna singled out by name as a long-time favorite.
They also offer dog daycare, training, and local delivery — a meaningful convenience for a small-town store. The atmosphere is clean and welcoming, a contrast to the sterile feel of big-box chains. For pet owners in the Hilton area who want a one-stop shop with a personal touch, Pet Friendly delivers on its name.
The staff treats every customer — and their pets — like regulars, and in a community like Hilton, that kind of relationship matters.
What they offer
Livestock, services, water
- Livestock & products
- BettasDry GoodsFish Food
- Services
- DeliveryConsultation
- Specializes in
Highlights
What makes them special
- Carries specialty brand Koha for pets with dietary sensitivities
- Dog grooming with long-tenured groomer Alanna
- Staff will special-order items not currently in stock
- Local delivery available in the Hilton area
- Dog daycare and free training services offered
From keepers
Customer reviews
“Super nice pet store! They have a great selection of food and toys. They carry a brand called Koha that is the only food our cat with Inflammatory Bowel Disease will eat! I'll definitely be coming back here!”
— Robin Tolle5.0a month ago“So many of the chain stores lack a personal touch. Pet Friendly is locally owned and their staff is so helpful.”
— Heather Burroughs5.04 months ago“Pet friendly is my dog's favorite place in the world. She's always so excited to go to daycare and play with her dog friends. Thank you Pet friendly for taking such great care of our dog Gracie. You offer an intangible service, we are so grateful.”
— chris hilbert5.0Edited 4 months ago“Very nice, clean store.”
— Matthew Kruspe4.08 months ago“Excellent service, fantasric selection and the groomers are top notch. Such a cool place so suppprt your local businesses!”
— Joli Morgan5.08 months ago“Always friendly and they can order just about anything you need.”
— Jeremiah Casey5.08 months ago“Our family has been getting our dogs groomed here for many years. We love Alanna!”
— Amy Shurtliff5.09 months ago“We can always find what our pet needs here.”
— Terrance Ray Trybus4.09 months ago“Went with my nephew about a week ago. I have never ever seen that many dead fish(primarily Bettas) at one store. Some had clearly been there a while as the water was discolored with a film.”
— Joseph Greene1.010 months ago“Very nice store i really enjoyed the variety or products. Only reason it's 3 stars is bc I did see A LOT of dead bettas in cups when I was there”
— Madison *3.010 months ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (585) 366-4242 to confirm current availability, hours, and services before visiting Pet Friendly.