Pet Friendly

Pet Friendly in Hilton, New York is a locally owned pet supply store that covers a surprisingly broad range of animals — dogs, cats, reptiles, birds, and freshwater fish all under one roof. It's the kind of neighborhood shop where the staff knows your name, will track down a specific product for you, and genuinely cares about the animals they serve. The store carries a solid variety of pet food, including specialty brands like Koha, which has earned a devoted following among customers with pets that have sensitive dietary needs — one reviewer credits it as the only food their cat with Inflammatory Bowel Disease will eat.

Beyond food, they stock toys, supplies for bearded dragons and crested geckos, crickets for reptile keepers, and a selection of freshwater fish including bettas. The fish section is worth noting with a caveat: while the store does maintain live fish tanks, multiple reviewers have flagged concerns about the condition of their betta cups, noting dead fish and discolored water on certain visits. It's a blemish on an otherwise well-regarded shop, and something the store would benefit from addressing more consistently.

What Pet Friendly does exceptionally well is customer service. Staff members are repeatedly praised for being patient, informative, and willing to special-order items they don't carry in stock. The grooming services receive particularly strong reviews, with groomer Alanna singled out by name as a long-time favorite.

They also offer dog daycare, training, and local delivery — a meaningful convenience for a small-town store. The atmosphere is clean and welcoming, a contrast to the sterile feel of big-box chains. For pet owners in the Hilton area who want a one-stop shop with a personal touch, Pet Friendly delivers on its name.

The staff treats every customer — and their pets — like regulars, and in a community like Hilton, that kind of relationship matters.