About
Pet Friendly in Hilton, New York is a locally owned pet supply store that covers a surprisingly broad range of animals — dogs, cats, reptiles, birds, and freshwater fish all under one roof. It's the kind of neighborhood shop where the staff knows your name, will track down a specific product for you, and genuinely cares about the animals they serve. The store carries a solid variety of pet food, including specialty brands like Koha, which has earned a devoted following among customers with pets that have sensitive dietary needs — one reviewer credits it as the only food their cat with Inflammatory Bowel Disease will eat.
Beyond food, they stock toys, supplies for bearded dragons and crested geckos, crickets for reptile keepers, and a selection of freshwater fish including bettas. The fish section is worth noting with a caveat: while the store does maintain live fish tanks, multiple reviewers have flagged concerns about the condition of their betta cups, noting dead fish and discolored water on certain visits. It's a blemish on an otherwise well-regarded shop, and something the store would benefit from addressing more consistently.
What Pet Friendly does exceptionally well is customer service. Staff members are repeatedly praised for being patient, informative, and willing to special-order items they don't carry in stock. The grooming services receive particularly strong reviews, with groomer Alanna singled out by name as a long-time favorite.
They also offer dog daycare, training, and local delivery — a meaningful convenience for a small-town store. The atmosphere is clean and welcoming, a contrast to the sterile feel of big-box chains. For pet owners in the Hilton area who want a one-stop shop with a personal touch, Pet Friendly delivers on its name.
The staff treats every customer — and their pets — like regulars, and in a community like Hilton, that kind of relationship matters.
What they offer
Fish & livestock for sale at Pet Friendly in Hilton, NY
Pet Friendly stocks betta fish and freshwater fish for sale in Hilton, NY. As a fish store serving Hilton, NY, it also carries dry goods and fish food and offers aquarium consultations.
- Livestock & products
- BettasDry GoodsFish Food
- Services
- Specializes in
Highlights
What makes them special
- Carries specialty brand Koha for pets with dietary sensitivities
- Dog grooming with long-tenured groomer Alanna
- Staff will special-order items not currently in stock
- Local delivery available in the Hilton area
- Dog daycare and free training services offered
From keepers
Customer reviews
“Jocelyn was referred to us to groom our dog. She was great to work with and did a phenomenal job with out sweet little boy! Highly recommended! Much better than taking our pup to a box store like we used to. We had no idea how much better it could be!”
— Paul Vanek5.0a month ago“I'm just there for aquarium fish. They an ok selection. They don't do deals on schooling fish like other pet stores in the area. Usually other stores do deals like every 3 fish you buy you get a little bit of a discount. That said they had some really nice cardinal tetras and even though the price was a bit high I still got some because of quality. Over all the fish seem healthy and I have never had a problem with any of the fish or shrimp I bought from them.”
— genady maltsev3.0a month ago“Love the close to home, privately owned small business. Ahmed and his crew are not only friendly and knowledgeable, they will go the extra mile to help!”
— Gina Kelly5.02 months ago“Staff knowledgeable, helpful. Impressive dog food choices. Pet groomers kind.”
— Tanja C5.0Edited 3 months ago“Super nice pet store! They have a great selection of food and toys. They carry a brand called Koha that is the only food our cat with Inflammatory Bowel Disease will eat! I'll definitely be coming back here!”
— Robin Tolle5.0a month ago“So many of the chain stores lack a personal touch. Pet Friendly is locally owned and their staff is so helpful.”
— Heather Burroughs5.04 months ago“Pet friendly is my dog's favorite place in the world. She's always so excited to go to daycare and play with her dog friends. Thank you Pet friendly for taking such great care of our dog Gracie. You offer an intangible service, we are so grateful.”
— chris hilbert5.0Edited 4 months ago“Very nice, clean store.”
— Matthew Kruspe4.08 months ago“Excellent service, fantasric selection and the groomers are top notch. Such a cool place so suppprt your local businesses!”
— Joli Morgan5.08 months ago“Always friendly and they can order just about anything you need.”
— Jeremiah Casey5.08 months ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (585) 366-4242 to confirm current availability, hours, and services before visiting Pet Friendly.