About
Uncle Bill's Pet Centers in Greenwood, Indiana is a sprawling, family-owned operation that's been a fixture for locals who grew up visiting its aisles full of puppies, reptiles, small mammals, and a dedicated fish room. It's the kind of place where you can pick up feeder mice for your snake, browse freshwater fish, stock a pond with koi, or take home hermit crabs — all under one roof. The fish department draws steady traffic, and multiple reviewers highlight the staff's willingness to test water samples and walk customers through product recommendations.
Caleb and Taylor have earned praise for their patience and knowledge in the fish room, greeting customers and fielding detailed questions about tank care. The freshwater and pond selections include koi, though at least one customer reported serious losses after purchasing pond fish, citing potential illness in the stock and frustration with the store's no-guarantee policy. Beyond fish, Uncle Bill's Greenwood carries a broad inventory of reptiles, birds, small mammals, and dogs and cats, along with accessories and supplies ranging from harnesses to terrariums.
Tyler, a frequently mentioned employee, has become something of a local legend — reviewers describe him spending hours helping customers choose the right lizard, advising turtle keepers, and making the shopping experience genuinely fun. His dedication clearly keeps people coming back. That said, Uncle Bill's reputation is a mixed bag.
Pricing runs high — ferrets, bird cages, and puppies have all drawn sticker shock — and animal care concerns surface regularly in reviews, with complaints about cramped enclosures, reptile mites, and cleanliness issues in the dog area. Customer service can be hit-or-miss depending on which staff member you encounter. For Greenwood residents who want a one-stop pet shop with live animals and hands-on browsing, Uncle Bill's still delivers variety that big-box retailers can't match.
Just come prepared to advocate for yourself and inspect livestock carefully before purchasing.
What they offer
Livestock, services, water
- Livestock & products
- Services
- Specializes in
- FreshwaterPond
Highlights
What makes them special
- Dedicated fish room with staff who offer water testing and product guidance
- Koi and freshwater fish available for pond and aquarium hobbyists
- Massive variety of live animals including reptiles, birds, small mammals, and dogs
- Employee Tyler is a standout for reptile and general pet knowledge
- One-stop shop for live feeders, crickets, and worms for reptile owners
From keepers
Customer reviews
“I've been coming here every week for over a year for mice for my snake, and I've always had no issue and great time. Friendly people, great service !! I always go to the back to see the kitties, ferrets, and snakes and such. This place is incredible and have been to it since I was younger. Best place I can get live mice nearby without spending all my money !! Really good pet selections, too !!”
— babey bleu.5.0a week ago“Tyler was amazing and helped so much he talked to my mom and I for about 2 hours because we couldn’t figure out what lizard to get he knew tons of information and never rushed us or blew us off he is a really good worker and knows way more than most people”
— Keely Mckibben5.02 weeks ago“the smell isn't very pleasant but I only go here for live mice and they seem so small”
— J Bishop3.0a month ago“Let the employees know about a very bad mite problem with their reptiles and got told a care free I know while all the reptiles were still on substrate and the size of the mites and the amount just on one ball python was unbelievable.”
— Noah Dougherty1.0a month ago“Great place to shop”
— Leo Greenwell5.02 months ago“This so called pet store has very rude staff i went into store to looking at a specific dog seeing 4 employees at front laughing and joking have a great time well i seen the dog we were looking for so i ask 4 employees to see a dog and get information on dog first 3 people told me they dont work in that area and had to walk around finally found young lady and asked the price of dog after disappearing for 30 min she told me price so was intrested in getting dog out to see his nature anx personality so i ask 3 employees to see dog and all of them refused and told me they were short staff and i would neex to go find another employee so asked 2 other employees and finally gavd up anf they lost a $2200 sale + supplies knowing i had cash in hand so u might hire employees that want to work and be more professional so moral of this is thd store lost money because of bad customer service and employees that clearly dont care about there jobs would not recommend going here”
— Sam Kenfield1.02 months ago“Amazing staff members and awesome service. Very responsible and friendly. Especially Tyler, Ana and Bobby!”
— Miry5.02 months ago“From Snakes, snake food to puppies and puppy treat”
— Kimberly Lewis5.03 months ago“My first time in Uncle Bill's I was looking for a tanks for lizards. I was approached by a man named Tyler he was very knowledgeable and helpful with what I needed. And fnny face paint is always a plus”
— Levi Powers5.03 months ago“I'm not sure how this place is still in business. Can't ever get help and when you do they don't have a clue what they are doing.”
— Brandon Harmon1.03 months ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (317) 719-6809 to confirm current availability, hours, and services before visiting Uncle Bill's Pet Centers Greenwood.