Petland Westfield/Carmel

Petland Westfield/Carmel, located in Carmel, Indiana, is a pet store chain location that has built a loyal following largely through its puppy selection and standout customer service. While the store is primarily known for its puppies — including popular breeds like French Bulldogs — it also carries bunnies, ferrets, birds, and small animals, along with pet supplies. The reviews paint a picture of a clean, well-maintained environment where customers can interact with and play with animals before making a decision.

Staff member Sophie is mentioned repeatedly across reviews, praised for her patience, politeness, and ability to help first-time pet owners feel confident about bringing home a new companion. Other team members like Adelle, Josilynn, and Lyla also receive personal shout-outs for their attentiveness and helpfulness. The recurring theme across nearly every review is the warmth and generosity of the staff, who take time to walk customers through care details and make the adoption process feel personal rather than transactional.

It's worth noting that this Petland location does not appear to have a significant aquarium or fish department based on available customer feedback. The store's strengths lie squarely in its live animal offerings — particularly puppies — and the overall shopping experience. Customers consistently describe the environment as sweet, wonderful, and fun, with many returning specifically because of the personal connections they've made with staff.

For Carmel-area residents looking to add a furry family member, this Petland location delivers a hands-on, supportive experience. 5-star rating across more than 900 reviews.