About
Petland Westfield/Carmel is a chain pet store in Carmel, IN, best known across more than 1,200 reviews for its puppies and the hands-on, play-with-the-animals experience that keeps Carmel families coming back. This is a general pet store rather than a dedicated fish or aquarium store: customer feedback points overwhelmingly to puppies, with bunnies, ferrets, birds, and small animals rounding out the live-animal selection, plus the everyday pet supplies available in Carmel, IN for the new companion you take home. What customers rave about most is the staff.
Recent visitors single out Liz for letting them play with multiple puppies and being "so good with the animals," and Lila for walking a family through "every little detail" of taking home a golden retriever. " Sophia — also spelled Sophie and Sofia across reviews — earns shout-out after shout-out for staying attentive and patient even while juggling a busy floor, and names like Vicky, Liam, Gail, Nicky, and Olivia come up again and again for the same warmth. Nicky especially impressed a bird shopper, calmly handling the birds and explaining each one's personality.
The recurring theme is that visiting here feels personal rather than transactional. Reviewers describe a clean, well-kept space where kids and first-time owners can interact with the puppies and small animals before making any decision, and many return simply to snuggle the dogs. 6-star average, the Carmel location leans on friendly, knowledgeable people more than any single product line.
If you're a Carmel-area shopper looking for a puppy or a small pet — and a team that takes the time to help in person — this Petland delivers a welcoming experience. Note that it is not an aquarium store, and reviews do not indicate a notable fish department.
Highlights
What makes them special
- Best known for its puppy selection — including breeds like golden retrievers and French Bulldogs — plus bunnies, ferrets, birds, and small animals
- Staff repeatedly praised by name: Liz, Lila, Sophia, Abby Funkhouser, Vicky, Liam, and Nicky for patient, knowledgeable help
- Hands-on experience where customers can play with and interact with puppies and small animals before deciding
- Clean, well-maintained store with a 4.6-star average across more than 1,200 reviews
- Not a dedicated fish or aquarium store — reviews show no notable aquarium or fish department
From keepers
Customer reviews
“Liz did a great job helping me and my dog!!!”
— Chris Jacobs5.0an hour ago“the experience was amazing and the service was great!! definitely recommend playing with the puppy’s they are super adorable!”
— Tessa Stanley5.02 days ago“the service was great and the dogs were so adorable and friendly!!”
— Camryn Fuller5.02 days ago“nicky was so helpful and so wonderful to all the dogs. Even the ones that were playful and energetic were calm with her, she really knows how to deal with animals of all kinds. The birds were really calm with her and she knew so much about them, which really helped me understand their personalities and what they do. 10/10 service and I would 100% buy a dog from here.”
— Mclovin5.02 days ago“Wonderful experience!!! Loved the puppies and the service was amazing! Definitely recommend”
— Abbey Mason5.03 days ago“Abby was incredibly helpful. She was very helpful and kind. Stellar employee”
— Myles Bernat5.03 days ago“I had a great time at Petland looking at all the cute puppies. Abby Funkhouser is the best and was very attentive to my needs! Highly recommend.”
— Channing Bernat5.03 days ago“Abby Funkhouser helped me pick out the cutest little dog and was very helpful throughout the adoption process and very knowledgeable about everything going into the process. She should be promoted as soon as possible.”
— Heidi Schleiter5.03 days ago“Liz was so sweet and so helpful!!”
— Emily Warner5.0Edited 4 days ago“Liz was amazing! Let us play with multiple puppies and was so good with the animals!!”
— Avery DeArman5.04 days ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (317) 676-9903 to confirm current availability, hours, and services before visiting Petland Westfield/Carmel.