Tucked into Hialeah, Florida, Neptunes Aquarium Store has built a loyal following among the area's large and passionate aquarium-keeping community. The shop stocks both saltwater and freshwater tropical fish, and reviewers consistently note how healthy and vibrant the livestock looks — a testament to the careful husbandry happening behind the scenes. Multiple customers mention the clean, well-maintained display tanks, which is always a good sign when you're evaluating a fish store.
The coral selection draws reef hobbyists from around the area, and the store positions itself as a go-to for reefing needs alongside its tropical fish inventory. Freshwater enthusiasts will find a solid variety of tropicals, and several reviewers highlight rare species they hadn't encountered elsewhere — the kind of unexpected finds that make a trip worthwhile. Live aquatic plants are also available, though pricing on those has drawn some criticism.
Staff members like Rolando (Roli), Nelson, and Tomás earn repeated praise by name for their patience, attentiveness, and personalized service. They'll walk customers through options, offer advice, and even special-order products not currently in stock. The store serves a heavily bilingual community, and Spanish-speaking customers consistently report excellent experiences.
The atmosphere is described as a bit cramped with dim lighting — more functional fish room than polished retail showroom — but that compact layout is packed with variety. Beyond retail, Neptunes offers tank maintenance and cleaning services, though reliability on scheduled appointments has been flagged as inconsistent by at least one customer. They also sell through Amazon, which has generated mixed feedback regarding fulfillment.
Pricing across the board is generally regarded as fair and reasonable, with some noting that the higher-end care justifies the cost. For Hialeah aquarists looking for healthy saltwater corals, colorful freshwater tropicals, and staff who genuinely take the time to help, Neptunes Aquarium Store delivers a personalized neighborhood fish shop experience that's increasingly hard to find.
waldo alvarez
15 reviews
I had a nice experience at that place. There are a different healthy fishes from salty and fresh waters. Rolando was very pacient and nice. So reccomend this place 100 %.
Bunbunchan
8 reviews
Didn't have a good experience, reviewing again because they took my original review down. Awaiting a rude response to someone leaving a review.
Wade Bronson
2 reviews
Beware sellers Amazon listings. Took my money and then disappeared. (Update: just received a response on 11/18/25, more than a year after my review. LOL! Seriously? Over a year to respond? Thank you for proving my point. And by the way, at the time I placed my order you 100% were a F.B.M. Amazon seller which means Fulfilled By Merchant. In other words, Amazon issues were to be resolved by you, not Amazon as you stated. I recall calling your shop two weeks after supposed ship date and the confused sounding employee told me you did not have the items that were listed "in-stock" on your Amazon account. Come on man, either do better or have a better excuse from now on.
Notary Public (Elsie Notary)
8 reviews
Nelson was awesome! Super attentive and made everything easy. You don’t get that kind of service everywhere anymore. Thank you!
gonzalo garcia
468 reviews
The staff is great
michael wilians tamayo reyes
2 reviews
La mejor que he visitado
Stupendu
115 reviews
Increible la qüalitat dels peixos
Madelin Boudet
40 reviews
Amazing place
joanet valdes
21 reviews
He ido a ese lugar y le he comprado peces. Pero la última vez le compré una planta de agua q solo eran dos gajos y me cobró casi 17 dollares por eso y compré 4 peces y dos de ellos murieron. Le llamé y le comuniqué y me dijo que no había nada que hacer que podrían haber sido los otros peces , horrible y no solo había pasado solo 36 hras de eso y ni siquiera me dijo ven q te ayudo con eso o un descuento por eso nada q no se gana la clientela. Solo es vender y no dan garantía como en otros lugares q dan hasta 3 días y hasta 7 . Increíble la gente solo te usa para q compre y mas nada , no compraré más y además las plantas de agua carísimas. Consejo váyanse a Pemproke pines , me fui allí y me quedaré comprando allá y hay calidad y mejor cuidado , y te dan 3 días y un 50% para atrás en caso de q algo suceda además las plantas más gruesas y mas baratas. Lugar espectacular y super buena atención. Gracias Pemproke Pines por tremenda atención y belleza de peces y su garantía.
Dayli L.
10 reviews
Excelente servicio y 100% recomendados
Note: Store information and services may change. Always call (305) 501-7333 to confirm current availability, hours, and services before visiting Neptunes Aquarium Store.
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5329 W 20th Ave, Hialeah, FL 33012
February 7, 2026
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