AquaZoo

If you want to buy fish, these are the people to go talk to.

I am writing to offer some constructive feedback. I have visited the store twice over the past three months. During my first visit, I felt the environment was somewhat unwelcoming, but I didn’t think much of it. I understand that small businesses can face staffing challenges, and I didn’t want to rush to judgment. Unfortunately, my second visit was significantly worse. I experienced consistently rude and condescending behavior from individuals I assume were owners as well as some staff members. I had intended to purchase several fish, but ultimately decided to limit my purchase to what had already been bagged and leave as quickly as possible. The fish selection and overall quality are good. That said, this is Houston, and there are many other options where customers are treated respectfully. For example, 360 carries comparable or even larger inventory without creating an uncomfortable experience, and online ordering is also an option. I genuinely wanted to give this store a fair chance, but I was very disappointed by the lack of care shown toward new customers or customers who may not fit their preferred profile. Ironically, after reading the lower rated reviews, it appears there is a clear pattern. Rather than responding defensively or passively aggressively when feedback is offered, it may be more productive to listen and ask what could have been improved during the experience.

This place gets busy as I had to stand around for minutes before they would help me. They have a great variety and beautiful fishes. Price are okay but some of them are expensive.

Great selection of fish and amazing seller. Was literally asked to bring in water sample to make sure my tank was ready for more fish, awesome owners!!

Mom and pop kind of place. Nice enough folks and a descent selection considering the small store thing. Knowledgeable as well, a good place to have in the neighborhood.

Was outside this place, waiting for a friend at medical clinic. Notice all the activity going in and out and people with jugs. Being a fake marine biologist. I figured it was a salt water pet shop. Totally a narrow place. But the floor traffic was amazing. Im really amazed how busy this place gets. Salt water fish is hard to maintain so these guys must be gurus gurus. Lots of vegetation. We had a power outage 2 winters ago. No heat for 2 weeks. Im sure the patrons banded around this place. Now that I know, im making it a must stop.

I could not resist to come again for more fish and plants. Once again I am very happy with the purchase. This is a lovely store with quality and rare fish. Patrick is a very friendly staff. He addressed my questions and helped choose some beautiful fish. I highly recommend this aquarium store!

It’s a cute little shop with a variety of fish but the woman that works there has a rude attitude. Everytime I go she’s pretty aggressive but when a white customer comes in her tone switches up. I tried to give her the benefit of the doubt but it’s been several times now. She makes it seem like asking for prices is such a chore. The price in the tank is different from what she says, I feel like she’s trying up charge me. Instead of helping me she was say “oh just come back later” but would help another customer from that same tank ! I loved the store but customer service is still important. It discourages you to see other races be treated better. It’s quite unfortunate because I drive over an hour to come take a look around.

I came here to look for small fishes for my outdoor pond to control mosquitoes larvae. I have zero experience in this matter and was blown away with price tags in the $30 range for one single little fish. A gentleman working there took his time showing me different choices and tips about raising them outdoors. I really appreciate his professionalism and honesty. If I decide to get into this arena in the future I definitely would revisit this establishment.

Great selection, amazing Fluval inventory, owners were extremely nice, thank you for the amazing tank