About
Petland Memphis, located in Memphis, Tennessee, is primarily a puppy-focused pet store that also carries a variety of other animals including bunnies, ferrets, and fish. While the store's main draw is clearly its selection of puppies — from Great Danes and Dobermans to Schnoodles and beyond — the location does maintain aquariums and other small animal displays as part of its broader pet retail offerings. Customer reviews overwhelmingly center on the puppy buying experience, with staff members like Leslie, Rochelle, Olivia, Kaniya, and Cailyn earning repeated praise for their patience, attentiveness, and thoroughness during what can be a lengthy purchasing process.
The store appears to run a structured buying experience that includes one-on-one bonding time with animals, veterinary partnerships, and financing options — though some customers note the paperwork and credit approval process can feel drawn out. The store stocks pet supplies and dry goods to accompany animal purchases, ensuring new owners leave equipped for their new family member. Reviewers mention the variety of animals on display makes it an engaging place to visit even for browsing, with multiple species represented beyond the puppy section.
It's worth noting that some customers have raised serious health concerns about puppies purchased from the store, particularly regarding Giardia infections and subsequent veterinary complications. The store does provide veterinary notices and has a warranty process, but at least one detailed account describes an exhausting ordeal dealing with sick puppies and disputes over the source of illness. Pricing is another point of contention — puppies can run into the thousands, and the financing process has frustrated some shoppers.
2 rating reflecting generally satisfied customers who appreciate the friendly, hands-on service from a staff that clearly enjoys working with the animals. For Memphis residents looking for a pet store with a wide animal selection and engaged employees, Petland delivers an interactive shopping experience.
What they offer
Livestock, services, water
- Livestock & products
- Dry Goods
- Specializes in
Highlights
What makes them special
- Wide variety of animals including puppies, bunnies, and ferrets
- Highly praised staff members including Leslie, Rochelle, Olivia, and Kaniya
- Structured puppy buying experience with bonding time and veterinary partnerships
- Pet supplies and dry goods available alongside animal purchases
From keepers
Customer reviews
“Leslie did an outstanding job! So excited about our new puppy!!”
— Lawrence Baker5.02 days ago“Leslie did a wonderful job in helping me find my husband & I the best little baby, I even kept her name that she named her . Luna 💕”
— Keya Robinson5.06 days ago“Rochelle and Cailyn took great care of us throughout the entire process! They were very thorough with answering our questions, and very nice!”
— Holden Ryan5.0a week ago“Leslie and Rochelle were very informative and very attentive to the puppy process. They helped my family find the perfect new member to our family and made sure he went home with us that day. Everything he needed was provided and our hearts are full!”
— Alexis Dance5.02 weeks ago“The entire experience was wonderful!! They give you plenty of alone time to actually bond with the puppies. Everyone that worked there was very kind, but Rochelle helped me with the process which was seamless! Even though they were extremely busy, she always acknowledged me and apologized for any waits. They also have the most beautiful puppies there!”
— Xeneia Sorrell5.02 weeks ago“Cailyn was very sweet and helpful. She has a wonderful personality and is very informative!”
— 4grace Iamsaved5.03 weeks ago“Roshell was great at her job and providing me a great experience at Petland!”
— Erica Lamberth5.03 weeks ago“Common courtesy loved it”
— Adrian Wesson5.0a month ago“Olivia is one of the best employees ever. She could’ve sold me the store if I stayed long enough.”
— Jalen Becton5.0a month ago“This place is amazing. Staff are very friendly and helpful. Zay was very helpful through this process. 10/10”
— Selfmade_ Madysan5.0a month ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (901) 665-2568 to confirm current availability, hours, and services before visiting Petland Memphis.