SATOO Reptiles and Aquatics in Parma, Ohio is primarily a reptile-focused shop that also dabbles in aquatics — though the emphasis is squarely on the cold-blooded, land-dwelling variety. The store carries a wide inventory of snakes, lizards, geckos, monitors, and tarantulas, alongside feeders like live mice and rats for snake owners. Ball pythons, boa constrictors, savannah monitors, Asian water monitors, crested geckos, and kingsnakes are among the species regularly mentioned by customers.
Staff members are frequently praised for helping customers select appropriate feeding schedules and husbandry setups, with one reviewer noting a particularly helpful female manager who took the time to listen and answer questions. On the aquatics side, the store stocks axolotls, though reviewers have raised concerns about the quality of their aquatic setups — specifically citing a lack of hides, plants, and water circulation. This is very much a reptile-first establishment that has expanded into aquatics as a secondary offering rather than a core strength.
SATOO also operates an online store and ships live animals via FedEx, which has been a divisive aspect of their business. Some customers report receiving healthy, thriving animals, while others have had serious issues with shipping during cold weather, receiving animals that arrived lethargic, injured, or dead. Multiple reviewers have also reported receiving snakes infested with mites, and several describe frustrating interactions with management when seeking resolution.
The in-store experience tends to be more positively reviewed than online purchases. Walk-in customers appreciate the variety of species on display, the fair pricing, and the willingness of staff to educate. The store carries reptile supplies, habitats, and enrichment items, though some customers note that feeder stock can be inconsistent.
For Parma-area reptile keepers who can visit in person and inspect animals before purchasing, SATOO offers a solid local option — but the shipping track record warrants caution for remote buyers.
Alexis Elshaw
Didn’t like how this axolotl looked or how it didn’t have place for it to hide how the water wasn’t moving , do better job looking up what they need I been to other places that have them they have plants and and good looking tank , i feel bad for this axolotl. I think guys should just focus on reptiles. Do more research on something before getting it. I won’t getting anything from this place.
May snyder
33 reviews
Helpful, knowledgeable staff- rare for a "pet" store- with healthy food, habitats, and enrichment for your cold blooded pets, healthy, well kept animals for purchase. Plus they have beautiful specimens of animals you've never seen before in large, appropriate habitats.
John Stokes
12 reviews
Bought a savannah monitors from these it was very healthy and is still thriving very knowledgeable too...
Alex Cruz
7 reviews
This place rocks , i have bought 5 Tarántulas here , healthy the price is fair and very friendly ppl , 5 star 💯💯💯💯💯💯
Cassandra Hamm-Lesko
8 reviews
The female manager i forgot her name was so helpful. She was so welcoming and listed to my questions and gave me the answers. I came here for live mice for my snake. This was like my 3rd time here. I absolutely love this pet store
Marc R
6 reviews
Great people great prices
Jason Mazany
8 reviews
Pretty cool place but they had very limited supply the one time I was there
Tara Simmons
21 reviews
Have the best feeding rats
Adam Winters
31 reviews
Nice shop. Kind of limited on what they carry and have available. Feeders are out of stock often when I go in. Staff is very nice and helpful.
Ashton Swan
2 reviews
Over the Christmas weekend my family ordered a baby Asian water monitor! That’s where the good ends and the bad starts! The whole shipping process was horrible wasn’t at the fedex hub when it was supposed to mind you it’s a live baby monitor and the nearest hub to me is 50 mins then we unbox the monitor and his nose is extremely tore up which I could’ve maybe dealt with that if he was acting fine but since adding to his new enclosure after insuring the husbandry is correct now he is acting very lethargic and has kept his eyes close for days now and we’ve offered food and he won’t eat and then when I call the shop to ask and tell them the lady on the phone was extremely uncaring and rude like I’m upset I spent hundreds of Dollors to get a pet that isn’t doing well and he probably wasn’t doing well before we ordered him
Note: Store information and services may change. Always call (216) 862-4973 to confirm current availability, hours, and services before visiting SATOO Reptiles and Aquatics.
Phone
(216) 862-4973Address
7503 Brookpark Rd, Parma, OH 44129, USA
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7503 Brookpark Rd, Parma, OH 44129, USA
February 7, 2026
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