Scales Tails - Aquatics Emporium & Pet Store LLC

Scales Tails - Aquatics Emporium & Pet Store LLC is a family-run shop in Joplin, Missouri that divides opinion sharply among visitors. The store stocks a broad mix of freshwater fish, reptiles, birds, and feeder animals, along with terrarium supplies and aquatic accessories. Staff member Tammy and the other owners have earned praise from loyal regulars for their willingness to spend time answering questions about reptile and fish care, sometimes holding up the checkout line to make sure customers leave fully prepared.

On the aquatics side, reviewers report finding healthy goldfish, colorful bettas, live plants that thrive months after purchase, and a decent selection of freshwater species. Feeder crickets and worms are highlighted as some of the most affordable in the Joplin area, drawing a steady stream of snake and reptile owners. The store also carries food, décor, and basic supplies, though some visitors have noted the accessories selection can be thin, particularly for bird owners.

However, transparency demands acknowledging the store's most persistent criticism: cleanliness. A significant number of reviewers describe a strong ammonia smell upon entering, algae-covered tanks, and cramped enclosures for some animals. The store reportedly prohibits photos and videos inside, which has drawn additional scrutiny.

Some visitors describe well-maintained animals and a tidy shop; others paint a starkly different picture. The experience appears to vary considerably depending on when you visit. For Joplin residents seeking a locally owned alternative to big-box pet stores, Scales Tails offers competitive pricing on feeders and live animals, plus genuinely personalized service from staff who clearly have deep knowledge of the species they sell.

The owners treat customers like family, according to multiple reviews, and Bobby Bawl has been called out by name for great service. If you're shopping for freshwater fish or reptile supplies in the Joplin area, it may be worth a visit to judge the conditions for yourself.