About
Busch Pet Products in Cape Girardeau, Missouri is not an aquarium or fish store — it's a dedicated pet supply shop focused primarily on dogs and cats, with a standout self-service dog wash that has earned a loyal following across the region. Owner Stacey and her team have built a reputation for personalized, attentive service that keeps customers driving in from out of town just for a bath and a bag of treats. The self-service dog wash stations are the heart of the operation.
For around $15, customers get access to a clean, well-equipped stall with a choice of shampoo scents and conditioners, towels, cologne, and ear wipes — everything needed for a thorough grooming session without the mess at home. Membership options are available for regulars, and service dog owners receive a discount. Staff walk first-timers through the process and can even create custom fragrance shampoos tailored to a pet's needs.
Reviewers consistently praise how clean and easy the facilities are to use. Beyond the baths, the store stocks a curated selection of pet foods, treats, chews, toys, blankets, and accessories — including harder-to-find items like Thundershirts that bigger chain stores may not carry. The staff is known for going above and beyond: one employee ordered rubber ducky pajamas for a customer who mentioned seeing them online.
When local families adopt pets through organizations like SEMO Pets, Busch sends them home with a welcome package of selected products and a free wash — a thoughtful touch that has turned many first-time visitors into regulars. The shop occupies a convenient Cape Girardeau location and maintains a clean, inviting atmosphere. Staff members like Faith remember returning customers and their pets by name.
While a couple of reviewers have noted occasional tension around store policies, the overwhelming consensus is that Busch Pet Products offers a warm, community-oriented alternative to big-box pet retailers, with a product selection and level of care that keeps people coming back.
Highlights
What makes them special
- Self-service dog wash stations with custom shampoo scents, conditioner, towels, and ear wipes for around $15
- Welcome home adoption packages with selected products and a free wash for newly adopted pets
- Curated selection of pet foods, treats, chews, and accessories including hard-to-find items like Thundershirts
- Discount on dog wash for service dogs and annual membership options available
- Personalized service with staff who remember customers and pets by name
From keepers
Customer reviews
“Walked in to do a dog bath- the gal at the front was checking someone out and when I walked in to the bath space I was given a look like I had 9 heads from another girl at the front who appeared to inform me she needed to check me in first. Cool- great I’ll check in but I don’t need the scoffing at because you failed to acknowledge a new customer walking in who doesn’t know your protocol. Left and went to Mississippi Mutts. I was super excited to try out a new space that appeared to have a nice selection of pet items but left utterly disappointed.”
— Renee Kincade1.04 weeks ago“Stacy is awesome and goes out of her way to know and care for your furkids... and pushes her staff to be as caring and knowledgeable.”
— Floyd Lockhart III5.0a month ago“I love this place. I love their dog wash and how easy it is to use! And they give a discount for service dogs to use the dog wash!!!!”
— Carol Guard5.0a month ago“Busch pet products have everything I need to care for my dog. Good supply of food and treats and very helpful. Also have all other necessities as well.”
— Joy Schlegel5.02 months ago“Very good selection for your pet. Very Polite and helpful employees. Overall great place. A little pricey on some things but the quality seems above average.. Love the great selection of items you don't see elsewhere.”
— Bryan Grace5.0Edited 3 months ago“We stopped here when we adopted our fur baby. The girls here are just amazing! Very helpful and kind. They also offer a self service dog wash!! I absolutely love this idea and they help you through the whole process. They have many scents and treatments to choose from and can even become a year round member. They offer pet supplies as well. When we adopted our fur baby they sent us home with a welcome home package they let us select from different products. And it included one free wash. I wished we were closer as we would be there all the time.”
— Amanda Berry5.06 months ago“My grandchildren & I took little Weezy in to get her nails trimmed today. Kind, knowledgeable staff seemed like they really wanted to be there. Will definately return!”
— Sandra Wright5.06 months ago“Personalized service”
— Tim McKenzie5.010 months ago“The employee that helped us was very pleasant. She signed us up and made suggestions. We like the variety of dog chews.”
— Sandie Suhre5.011 months ago“Stacey and her employees truly care about me and my dog, Callie by helping the products I need. Today they helped me find the right dog shampoo to meet my dogs needs. Even though it was years ago,. Stacey remembered my son Alex who used to come with me into the store! Busch Pet Products is like family to us!”
— Susan Stroder5.0a year ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (573) 335-4076 to confirm current availability, hours, and services before visiting Busch Pet Products.