Reef Lounge Norco

BEWARE OF BUYING TORCH CORALS!!! I had a weird experience ordering from Reef Lounge. I looked on their website and was interested in buying a holy grail torch, so I saw this highlighter. Holy Grail torch, but it was not WYSIWYG. When I received the order, the holy grail didn’t look very yellow to me. it was extremely neon green in color, but I did not see any yellow in it. I was a little disappointed because based on the picture I was expecting more yellow, the neon green I called the phone number on the website on Tuesday and the man was nice but he said this is the retail phone number and to email them so I waited two days and no response so I figured to try and call him again. He told me to email them and they should respond within an hour, I let them know that I emailed on Tuesday and receive no response, so he said he’s going to the store and will tell his employees to check the email I received response about an hour later saying they are sorry that I did not receive what I was expecting and they will credit me $150 store credit but I really wanted the holy Grail torch, coral that is yellow. I wanted it to be the main piece in my tank, but they replied that they keep their holy Grail’s with blue lights and blast them with 200 par lighting . However, I sent them pictures. I found on their website when I searched up all the HOLY GRAILS and saw these two different pictures. I emailed them the pictures and said I was expecting this one. But it looks like I received this. I tried to search Holy Grails on their website again for the same WYSIWYG items but they must have deleted it from their website because it was gone. but I have the pictures… please tell me I am not crazy and one is neon green, and the other is yellow, but listed as the same “highlighter holy grail torch” After that, they ask to email them a picture of the Coral under blue lights and I sent that to them. That’s when I was left on read again. Super weird experience I had with the store I went against better judgment because I saw horrible reviews on reef2reef but saw they had OK reviews on Google. I guess people have better experiences when they visit the store but I can tell you from personal experience BEWARE WHEN BUYING TORCH CORALS. Owner: 8/10 Service: 1/10 Buying a highlighter holy grail torch: you will get a neon green torch that looks like a cotton candy or Todd’s torch

I love this place, super helpful and friendly. The place was clean and the set up was so beautiful I didn't want to leave. There is a huge variety of fish to choose from, salt to freshwater, food and equipment everything i would need to have a successful fish tank. I highly recommend this business to anyone who is looking to pick up this hobby.

I like to bring my son to look at all the exotic fish. We told staff we were just looking and they were happy to have us and were friendly. When I decide to buy a fish and tank will definitely buy here.

This shop is amazing! Jimmy is an expert. We bought our tank from him and he has helped us with any questions we have, setting up our tank and has provided expert oversight and guidance. Thank you jimmy and thank you to the rest of the team.

That was my first time at this aquarium store. I couldn’t believe my own eyes, but there was a dead or sick fish in almost every aquarium. It was such a dark moment for me to see how these precious souls are miserably dying there and infecting other fish. I don’t recommend this fish store to anyone!