LiveAquaria

They put a large fish into a tiny bag it couldn't move or have enough air in it. On top of that the fish was completely covered in parasites that were eating him the whole time. Other fish in the order were dead. And another had same pests and a bacterial infection causing its fins to rot. Any company responsible for living creatures should not be so inhumane. Didn't email when shipment was coming. Company won't respond to issues you have. Hopefully this company is out of business soon!

I have made more than a few orders from LiveAquaria and I have been very pleased every time! Every order I have always put notes attached for certain sizes and they have always read them because I have always gotten exactly what I ordered! I did a follow-up call for a few orders and spoke with Mrs. Shari from customer service and she is outstanding! She is very professional, very knowledgable and very helpful! She took her time out to walk me through their website and assist me in making the proper notes for ordering what I want. She even looked up my order and told me that the manager made additional notes for my order to assist me in getting the 1" juvenile fish! Thank you so much Mrs. Shari and LiveAquaria for everything! I will definitely keep buying from LiveAquaria and would recommend them to anyone!

I was initially hesitant to purchase from LiveAquaria because of the negative reviews. However, I am more than impressed with my experience. After buying a flameback angel, I was informed that it would ship on Tuesday for delivery on Wednesday. I also received an email stating that they would notify me of any shipping delays caused by weather or other issues. The fish was shipped promptly on Tuesday via UPS and delivered this morning at 11 AM. It was packaged securely in an insulated box with clean water. My fish arrived in perfect condition and acclimated well. He is currently in a hospital tank for observation. I highly recommend this shop and will definitely return if I need more fish in the future. Thank you for a great transaction!

Fish arrived poorly packaged, in leaking bags and dead 12/20/2024. I immediately notified Live Aquaria through both their website and email. Today is Jan 12th and still no resolution. Their communication is terrible and you will have reached out to our countless times to get very little to no response. I finally got an email after filing a charge back with my credit card company.

Bought 3 saltwater fish.( Returning customer after couple of years). This place is going out of business soon! Shipment was delayed by UPS (shipping paperwork was created at 6.30pm.) never got the shipping confirmation. Had to call was told it was delayed by a day. Sent me a email with tracking number & promise to take care of any issues. Got the package with one fish missing, one dead & other too lethargic (died in quarantine this morning). Tried several times by phone , after waiting half hour they put me to voice mail & now it’s even full! Emailed also with pictures & no reply. Finally got tired & filled a dispute with CC company. Let’s see how well they do! STAY AWAY FROM “Live(dead) aquaria)!