About
9-star rating across more than 700 reviews — and it's easy to see why. This is a store built on genuine passion for animals and an almost fanatical commitment to customer service, with staff members like DJ, Wes, Celeste, and owner Allen regularly called out by name for going above and beyond. The shop is primarily focused on dogs and cats, offering what customers consistently describe as one of the largest and most carefully curated product selections they've ever encountered.
From premium healthy food and supplements to CBD calming products, harnesses, clothing (yes, Seahawks jerseys included), and an eye-catching barkcuterie bar loaded with treat options, the inventory is clearly hand-picked by the owners rather than bulk-ordered from a distributor. " Downstairs, four self-serve dog wash stations equipped with soap and blow dryers have become a major draw. What sets Firehouse apart is their reactive pet appointments — dedicated time slots for shopping and bathing that allow anxious or reactive dogs to visit without the stress of a crowded store.
Multiple reviewers with high-anxiety pets praised this thoughtful accommodation. New pet parents receive a generous welcome home kit with food, treats, and a free bath, plus coupons through partnerships with the local Humane Society. The store also offers online ordering with delivery and pickup options, making it accessible even for customers driving in from as far as Chelan.
The atmosphere inside feels warm and community-oriented. Staff members take time to educate customers on pet nutrition, track down hard-to-find products, and simply listen. " That kind of genuine care — from owner Allen on down — is what makes Firehouse more than a store.
It's a Wenatchee institution worth the trip.
What they offer
Livestock, services, water
- Services
- DeliveryOnline Store
Highlights
What makes them special
- Four self-serve dog wash stations with soap and blow dryers
- Reactive pet appointments for stress-free shopping and bathing
- Barkcuterie bar with an enormous variety of treats
- Welcome home kits for newly adopted pets through Humane Society partnership
- Online ordering with delivery and pickup options
From keepers
Customer reviews
“I can't say enough wonderful things about Firehouse, from their generosity when we adopted our pup, to their ridiculously helpful and knowledgeable staff, to their wide variety of products, I am convinced there is no better pet shop out there! How lucky are we that they are here in Wenatchee!?”
— Kimberly Haven5.04 weeks ago“We visited for the first time today and was blown away by the top notch customer service. We were approached by multiple kind staff and provided with guidance/in-depth knowledge specific to our needs. We will absolutely be returning.”
— Kayla B5.02 months ago“I just got a puppy and they hooked me up with coupons and some free gifts so I could get everything I needed. Great service! I bought a crate, food, treats and toys. They have a wonderful selection of quality and pet safe products”
— Leslie Bigos5.0Edited 2 months ago“Great staff amazing self wash with soap and blow dryer. Has 4 tubs for use!”
— Kimberly Boese5.03 months ago“Thank you for helping me find the dopest little black hoodie and red/black plaid “shell” for Bear! He LOVES the look and I thank you for making my experience off the hook!”
— Michael Becker5.03 months ago“Still thr best pet store in the valley. Amazing staff and great selection of products and good prices”
— Andy Bauer5.0Edited 3 months ago“A1”
— Lillie Romero5.03 months ago“Firehouse Pet Shop is ALWAYS such a fabulous experience. Today was a 10000/10! Everyone should go here if you have pets, even at least once!! Always so impressed but today Alan went above and beyond for our dog. They are all so kind and knowledgeable and reassuring!! I have never had someone be so kind. I am just so grateful! Thank you so much!!”
— Jodie McGregor5.04 months ago“Sophia LOVES this place!!!”
— Adam Allen5.04 months ago“Staff is fantastic, always helpful. The dogs love coming here”
— Jacob Espinoza5.04 months ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (509) 668-7387 to confirm current availability, hours, and services before visiting Firehouse Pet Shop.