Firehouse Pet Shop

9-star rating across more than 700 reviews — and it's easy to see why. This is a store built on genuine passion for animals and an almost fanatical commitment to customer service, with staff members like DJ, Wes, Celeste, and owner Allen regularly called out by name for going above and beyond. The shop is primarily focused on dogs and cats, offering what customers consistently describe as one of the largest and most carefully curated product selections they've ever encountered.

From premium healthy food and supplements to CBD calming products, harnesses, clothing (yes, Seahawks jerseys included), and an eye-catching barkcuterie bar loaded with treat options, the inventory is clearly hand-picked by the owners rather than bulk-ordered from a distributor. " Downstairs, four self-serve dog wash stations equipped with soap and blow dryers have become a major draw. What sets Firehouse apart is their reactive pet appointments — dedicated time slots for shopping and bathing that allow anxious or reactive dogs to visit without the stress of a crowded store.

Multiple reviewers with high-anxiety pets praised this thoughtful accommodation. New pet parents receive a generous welcome home kit with food, treats, and a free bath, plus coupons through partnerships with the local Humane Society. The store also offers online ordering with delivery and pickup options, making it accessible even for customers driving in from as far as Chelan.

The atmosphere inside feels warm and community-oriented. Staff members take time to educate customers on pet nutrition, track down hard-to-find products, and simply listen. " That kind of genuine care — from owner Allen on down — is what makes Firehouse more than a store.

It's a Wenatchee institution worth the trip.