Pet Supplies Plus Fairlawn

I like the smaller footprint of these stores. You don't have to walk forever to find what you need for your pets. It has everything I need and super friendly staff.

😾 This Matters Whether intentional or not, charging customers more than the labeled price is unacceptable. It undermines trust and makes you question every price tag in the store. And when it happens more than once? It starts to feel less like a mistake and more like negligence — or worse, manipulation. This was my experience again today at Pet Supplies Frustrated, I pointed it out to the cashier, expecting a simple fix. Instead, she informed me that she couldn’t just refund the price difference. Nope — in order to correct the overcharge, she had to refund the entire purchase and re-ring all the items at the right prices. This turned a 5-minute checkout into an another 7 minute ordeal.

I have used Pet Supplies Plus for years. They know my dog. They are helpful specifically about MY dog and her needs as she ages. Fact is I trust them.

Went to the store 01/18 and was helped by Chris (hopefully that's the correct name). What an amazing experience. They helped bring my items to my car in the bad weather and had no problem doing so. I dropped my card in the car and they called me immediately and had no problem bringing it out the car. Best pet supplies plus I've gone too. It's one I frequent at and will continue too :)

Staff was nice but I felt rushed to get out of there (it was 2 hours until closing time) and the entire time I was there, a man followed me around like a criminal. I asked if he worked there and he said yes, but he's off the clock. So, was he a loss prevention team member? Why follow people around up and down every aisle looking down at your phone and just being all around bizarre? I don't know but he made my whole experience very uncomfortable.