Upscale Aquatics

My Fiancé bought various fish multiple times. The first order he made 2 out of 5 fish arrived dead. Upscale gave him credits back to order more fish to replace the ones that were dead. After his second order, all fish arrived alive and appeared remotely healthy, however they were extremely skinny and pale. It is now 5 days later and all 7 fish that were ordered are dead, and have introduced ICK and an unknown bacterial infection that have now killed 3 of or pre-existing fish that we have had for over 2 years that were extremely healthy. We have chosen not to use anymore credits for more sick fish, upscale also will not give us our money back. Order from this store with caution if you have healthy fish in an established tank. I am attaching images of our pre-existing fish that are now extremely sick.

I have bought from here a couple times. The livestock is hit or miss. The chilli rasboras I got from here were definitely not okay. One died in the bag during the drive home. The others perished soon after since it was apparent they were infected with ich. I was not offered a refund for the chilli rasboras despite a clearly bad batch. I would shop here with caution. Edit: Reply to Owners - I called the same day to report that the fish died in the bag but was told I would only be refunded if I brought the body physically back (a 45 minute drive from me). I brought up the issue again today in store with no response from the salesperson assisting me. Hence I felt the need to review the situation.

So I’ve been to this place seven times have bought seven different fish from this company and let me tell you they are spectacular. They put plenty of oxygen in the bags. They know what they’re talking about very knowledge people.

I’ve visited this location many times, sometimes to make a purchase, other times just to browse, and it's always a great experience. The tanks are consistently well-maintained, and the staff is both friendly and extremely knowledgeable. Whether you’re a beginner or experienced hobbyist, don’t hesitate to stop in. Highly recommend!

I have been wanting to visit this establishment for quite some time. They always have the most unusual corals, fish, macro algae, and invertebrates. Some stuff you didn’t even know existed. I made the two hour drive to do so. I was not disappointed in the slightest. I was helped straightaway with great and helpful information as I shopped. I left there with some great stuff. If you’re questioning whether or not to patronise here, I assure you it is worth the visit. Kudos Upscale Aquatics. I took the day off and it was worth the four hour round trip.