Fish Tanks Direct

Amazing cabinet and canopy ordering process! So pleased with the process and customer service and assistance!! We replaced a darker grande crown model with this lighter grande! Thank you!

I'm so glad I bought my new tank from Fish Tank Direct! They were SUPER helpful dealing with a shipping company issue. This issue had nothing to do with Fish Tank Direct or the tank manufacturer (Pro Clear) . I've also have been ordering all my equipment needed for this new tank from Fish Tank Direct as their prices are generally better than the big aquarium stores. Top notch. A++. I highly recommend Fish Tank Direct.

I Ordered a wet/DRY system after one month, the seams started to come apart pro clear sent me a new 1. Where my problem came in is in order to install it has to go through the back of the stand. Just like the majority of all stans. Which means I have to catch my fish. Store them somewhere, remove decor rocks etc and then find a place to hold 120 gallons of water. Or hire a company to do it for me. So I reached back out to them to see if they'd have any insight or be able to help. John the suppose of owner has obviously never heard of something called customer service. His attitude was I sent you a replacement that's good enough. John kept telling me how I was wrong and I assembled my setup wrong and that I should just cut a hole in the side of my stand so I can get it out. As I told john, I'm pretty sure the manufacturer of the stand will no longer warrant the stand if I cut a hole in it. As I told john, you sold me a product that malfunctioned the manufacturer replaced the product now. Are you going to help me with the problems that the malfunction caused Or do I need to call the manufacturer. John didn't offer any solutions or help, not even suggestions, just continued to tell me how I as the customer am wrong. Pro clear customer service on the other hand 900% not john! Minimal questions asked lots of suggestions ideas. At the end of our call, they decided to send a technician out to help fix the situation. To end it Jonh is wonderful words that I will not type so and definitely needs help with customer relations. I was not looking for a handout or for him to even pay for the problems it has caused. I was looking for an owner who backed and took responsibility for a product he sold. Like pro clear what is doing.

I have been an aquarium enthusiast for over 30 years and have dealt with big box stores until I was sick. I found this site and decided to place an order for a custom 75 gallon Clear For Life acrylic tank. Through the ordering process, I had the esteemed pleasure of working with John, who was with my order from payment to delivery. John answered every question I had and gave me the assurance I made the right choice on where to make my aquatic purchases going forward! Thank you John! Thanks Fish Tanks Direct- you gained another customer for life!

Since my wife's assurance to her best friend to care for her pets in passing, we are now blessed with a Clown fish. So, the aquarium needed commitment and had to be the best. I found Fish Tanks Direct and soon found that there really are good people out there. They are professional, friendly and eager to work with you to assure that the result is what you expected and more. If you decide to embark on an aquarium adventure, this is the place to go to. It will be right and won't be overpriced. I'm been satisfied, and sometimes that's hard to do. Their aquarium shop built me a 3/4" thick L shaped corner tank. It ended up 41"- 41" back 16" deep and 24" high, a 30"x 16"x 15" sump and a refugium to fit the custom stand that I built. Their work was perfect. Thank you, Scott, Mathew, Donna, Jake Sincerely, Mark Sincerely, Mark & Rose (Very happy customers)