About
Pet Palace in Aurora, Colorado is a family-run pet supply store that has built a loyal following over nearly two decades — and it's easy to see why. Walk in and you'll find an exceptionally curated selection of dog and cat toys, treats, and premium foods that you simply won't see on the shelves at chain retailers. Regulars rave about the dog bakery cases, unique catnip finger puppets, and a broad inventory of higher-end food brands at prices that consistently undercut the competition.
But Pet Palace isn't just a dog-and-cat operation. The store maintains a clean, well-kept fish section overseen by Matt, the fish manager, who has earned a reputation for his deep knowledge of aquariums and genuine care for the animals in stock. Reviewers specifically note that the bettas here look healthy and well-maintained — a detail that matters to fishkeepers who've seen the sad cups at big box stores.
Matt is happy to walk customers through tank setup and ongoing care, making this a solid starting point for anyone entering the freshwater hobby in the Aurora area. The self-service dog wash is another major draw. At just $10, the station comes stocked with clean tubs, fresh towels, brushes, shampoo, and even treats.
Multiple reviewers mention the staff staying late to accommodate last-minute baths, and the facility is consistently described as spotless. Staff members like Amelia, Tasha, Michelle, and Cheri come up by name again and again. They'll help you navigate dietary changes for a dog with allergies, special order items they don't carry, and offer frank advice on nutrition — sometimes a little too frank, as one reviewer noted.
The adjacent vet clinic run by Dr. G provides convenient access to veterinary care under the same roof. Pet Palace thrives because it operates like a neighborhood institution rather than a retail outlet.
The owners know their regulars, the shelves reflect genuine curation, and the staff invests real time in each customer's visit. For Aurora pet owners who want personalized service and a shopping experience that actually feels good, this is the local store worth driving a little farther for.
What they offer
Livestock, services, water
- Livestock & products
- Bettas
- Services
- Water TestingConsultation
- Specializes in
Highlights
What makes them special
- $10 self-service dog wash with clean tubs, towels, shampoo, and treats provided
- Dedicated fish manager Matt oversees a well-maintained freshwater and betta section
- Unique toy and treat selection not found at chain pet stores, including a dog bakery case
- Knowledgeable long-tenured staff who provide personalized food and nutrition guidance
- Adjacent vet clinic with Dr. G for convenient same-location veterinary care
From keepers
Customer reviews
“Nice place to wash your dogs for $10”
— Krissypoohs5.0a week ago“Best locally owned pet store in town”
— Julie Mantle5.0a week ago“The ONLY store for all our pets food! Prices are low and reasonable for a local, non-chain pet store. The staff is very friendly and knowledgeable and Matt helped me choose my dogs new food when we changed it. I will bring a customer for life!”
— Chris Mercer5.03 weeks ago“Awesome local business! They’re always friendly. It feels better supporting them than some big box or online store.”
— Erin P. Gold5.0a month ago“Had a great experience bathing my mini schnauzer. You have everything you need at your fingertips. I'll be back!”
— Sheri K5.0a month ago“Pet Palace is my go-to for anything for my cats or my dog. They sell higher brand foods at very fair prices. In fact, I often find that they have better prices than other pet stores. Cheri and Tasha are so knowledgeable and helpful. If they ever don’t have something I need, they will special order it for me. I cannot recommend them enough!”
— Tristan Maas5.0a month ago“I go the to use their bath service to wash my dog. The person up front * always friendly (on the way in & out). The store is always clean, everything is well organized.”
— Ms_Natali5.0a month ago“Best Pet shop in town!”
— Scott Carney5.0Edited a month ago“Excellent products for your furry friends & fish too! Support multiple smaller and Colorado businesses from one fantastic store. Stop by the clinic next door too!”
— Mattieu Dudzette5.02 months ago“I was really excited to see this pet store while I was in town. Walked in to a loose dog running around that the cashier had to call back. While my dog isn’t aggressive, I don’t know a lot of dogs that are comfortable with a strange dog running up to them in a place full of high value food and treats. Left immediately and won’t return unfortunately for the safety of my dog.”
— Kento Gurung1.02 months ago
Reference
Frequently asked questions
Note — Store information and services may change. Always call (303) 699-4554 to confirm current availability, hours, and services before visiting Pet Palace.