Underwater Depot

They are very knowledgeable, professional, and do not try to upsell too often. In fact, the clerk tried to downsell me on shrimp food saying that the shrimp can survive just fine on the algae in the tank. I wound up going with the less expensive shrimp food in case the shrimp ate up all the algae. They gave insight to observations regarding local water quality as well. They were very blunt on the phone that I should wait an extra week to make sure the tank was cycled instead of trying to sell me the shrimp asap. Their actions make me believe that they really do have the animals’ welfare and comfort in mind. I don’t mind paying a little more and buying from great local suppliers like Underwater Depot!

I noticed the roots on the live plants I purchased looked disintegrated as soon as I brought them home and took them out of the casing. I immediately called and was told "it is normal, any issues call us back". Within 9 days they all died, water turned black, they were clearly diseased. I called them a dozen times over a 3 week period - was promised a 50% refund. The owner dodged my calls for the 3 weeks, refused to call me back, and of course I never received the 50% refund. He was willing to be a coward over $35. I should have spoken to my buddy beforehand, he is an avid aquarium hobbyist and he told me he avoids Underwater Depot as he once received a shellfish with shell rot. He directed me to Mark's Tropical Fish - Much cleaner, much more honest, and best of all, their living merchandise thrives longer than 10 days! It's been 5 months, and my tank is flourishing. Unless you like playing doctor to sick and diseased plants and animals, I recommend staying clear of this place.

I went here for the first time with my kids and it was absolutely amazing. The variety of different types of tanks (ex.- fresh water, salt water, & ocean like tanks) and fish they have (which is too many to name) is amazing to look at. Some of the fish my kids & I loved were the puffer fish, elephant horn fish, crawfish, baby sharks, starfish and etc... The staff they have there are friendly, professional, & knowledgeable by knowing they talk with experience.

I love this place, I come here all the time, the staff is always so helpful and polite, and prices aren’t too bad,would definitely recommend.

Amazing service and amazing selection of fish. Everyone is so knowledgeable and kind. They really want the best for the fish… AND you! They are realistic in what you can and shouldn’t do, and they were immense help in setting up my fish tank. Oh! And when my filter didn’t work. They gave me a new one completely free! My fish are thriving and I’m excited to get more! Come here!