Violet Aquarium LLC

Arrived late and dead. 3 weeks and not return calls or contact and NO REFUND. My order Shipped with a heat pack in the middle of summer, 90 degree weather. Shipped next day UPS instead of overnight, why we have no idea. We bought enough product for free shipping and they seemed to cheap out on the packaging and shipping. Lost all of the corals, shrimp and more. They should not ship their livestock until they can do it reliably and safely for the livestock itself. Never Again!

I recently placed an order with violet aquarium and was very happy! I got the nicest show size red carpet anemone and a large gigantea carpet anemone. Both are doing great still after a week of shipment! I was very happy with the selection of anemones and the prices!

Negligent owner, inhumane shipping practices. They are not fish people nor business people at that. As a first time customer this will be my last & should have read more reviews. I placed an order for saltwater fish with their blackfriday sale. To sum things up they called the night prior to shipment & i made them aware there would be a storm with 20-30 degree temps and to postpone if needed for safety of livestock. They assured me they would be fine, they do it all the time! I received the box right out of UPS's hands. Upon opening said box, they cut thin pieces of styrofoam to line the box with broken pieces/cracks throughout. I.e no insulation. 8 fish were in a black bag with one small heat pack. The heat pack and all bags were ice cold. Every single fish was on deaths door & spazzing about. Two DOA. The opening was recorded and will be uploaded to youtube to make enthusiasts aware. When i reached out and included videos/photos per policy and explained how dissapointed I was at the lack of care the owner insisted only credit be given and to buy MORE fish and pay more shipping from this place. Here is the professional response: ' You have two doa out of all the fish and we understand. We shipped out 50 boxes yes, one ot two had one or two doas? Fish that are live will be fine and we import fish and after they are callmated they come back. Yes recently thew weather is severe. At the time you bought from us you agreed to our store policy and as per our store policy we have issued a full store credit for those two fish. Give it a day or two and get back to us. ' All the negative reviews are spot on. Shady business owner. First and last time customer. Credit card company will handle this. All i wanted was a refund on the DOA fish and to cut business ties. Couldnt even do that to make it right. Now i'll be making everyone in the reef community aware of the terrible practices. Edit: Emotional? Look at your response to make a resolution. You are a piece of work!!!! I could care less. You deserve no ones business little man. Have a nice day!! You will need luck and should have gone to school for an MBA because you are a terrible owner 😊 Go cry yourself to sleep now. Edit #2: All fish shipped have since died of shock/sickness apart from the firefish. This is an extremely low grade shop. Run away. Owner only cares about money not the fish/customers. The two things you need to run a business in the aquarium industry. Unreal experience. Waste of life/money would give negative stars if i could.

Top shelf experience with Violet Aquarium all the way around, great communication, answered any and all questions, packed with love and care. I look forward to doing business again in the near future.

The Online business is a absolute joke. They used a thin card board box in winter with mismatched styrofoam that didn't cover the inside of the box and no heat packs in sub 20 degrees. Then the guy says he'll refund my money since I received actually Ice packs with fish in them. Only to turn around the next day and say no refund only storecredit. They didn't have the fish I wanted and he fought me for over a week but finally got my credit will never shop here again. Edit Just read the owner response to see how bad these people are to deal with. I also have no problem with store credit but the owner specifically told me on the phone they would refund my money then the next day said they wouldn't and I need to order again but didn't have the fish I wanted. You say you don't know who I am and have no record of my order yet at the end of your made up rant you make some crap up about me being cheap. Which is it you know my order or not. You sent this order out in January it's not hot in January and you sent it with insulation that didn't cover the whole box inside or even one heat pack your fault not ups you shouldn't be allowed to ship live animals!