Reef Lounge USA

BEWARE OF BUYING TORCH CORALS!!! I had a weird experience ordering from Reef Lounge. I looked on their website and was interested in buying a holy grail torch, so I saw this highlighter. Holy Grail torch, but it was not WYSIWYG. When I received the order, the holy grail didn’t look very yellow to me. it was extremely neon green in color, but I did not see any yellow in it. I was a little disappointed because based on the picture I was expecting more yellow, the neon green I called the phone number on the website on Tuesday and the man was nice but he said this is the retail phone number and to email them so I waited two days and no response so I figured to try and call him again. He told me to email them and they should respond within an hour, I let them know that I emailed on Tuesday and receive no response, so he said he’s going to the store and will tell his employees to check the email I received response about an hour later saying they are sorry that I did not receive what I was expecting and they will credit me $150 store credit but I really wanted the holy Grail torch, coral that is yellow. I wanted it to be the main piece in my tank, but they replied that they keep their holy Grail’s with blue lights and blast them with 200 par lighting . However, I sent them pictures. I found on their website when I searched up all the HOLY GRAILS and saw these two different pictures. I emailed them the pictures and said I was expecting this one. But it looks like I received this. I tried to search Holy Grails on their website again for the same WYSIWYG items but they must have deleted it from their website because it was gone. but I have the pictures… please tell me I am not crazy and one is neon green, and the other is yellow, but listed as the same “highlighter holy grail torch” After that, they ask to email them a picture of the Coral under blue lights and I sent that to them. That’s when I was left on read again. Super weird experience I had with the store I went against better judgment because I saw horrible reviews on reef2reef but saw they had OK reviews on Google. I guess people have better experiences when they visit the store but I can tell you from personal experience BEWARE WHEN BUYING TORCH CORALS. Owner: 8/10 Service: 1/10 Buying a highlighter holy grail torch: you will get a neon green torch that looks like a cotton candy or Todd’s torch

First time customer from Hollywood Florida, I order 4 blastos and 4 torches, using the promo they have right now online, they came out at a very good price, shipping and package was great, corals came in a small plastic cup to hold them upright and in place, inside a double bag. Corals looked great after acclimation, they have been in my tank for a about a week now, no issues whatsoever, pieces were WYSIWYG, will buy again from them for sure.

Fantastic service, amazing coral colonies and decent prices, already had 3 orders with them and they delivered what is advertised,no photobomb or anything like that. These guys have my respect and loyalty as a customer.

This place is always empty for a good reason. I always wondered how they stayed in business, until I asked how much the corals were. Overpriced and basic, hopefully if you’re new, you don’t get suckered into buying expensive corals. I rather go to reef factory or drive far away for better quality and cheaper prices.

Do I need to say more? Torches are DOA. Skeleton fell off coral head. Didn’t overnight air. Got them in 2 days. Poor communication of their online team. Still waiting response on refund/credit. Update a day later: torch corals are completely dead, i had to remove from water column in case of affecting my other corals in the tank. I have a happy tank, it’s not my water parameter. Look at my tank, everything is healthy and happy. I’m not making this up. Your online team doesn’t respond well. As the owner, you should do the right thing for your customers instead of leaving to some team to handle things. I sent email yesterday within hours on DOA coral and yet I haven’t gotten any response except you on google review. what’s that about? After all, I did spend over $500. Of course I expect some sort of answers, and when your team don’t respond. Extra phone calls were needed to be left. But I’m no harassment to you and anyone in your company. I’m always polite. I just want the dead coral issue resolved. I order online from you. You sent package. Arrived in two days as you claimed no fault of yours. I opened box, dead corals. What am I supposed to do as a consumer? Reverse the role, you tell me!